Escalation
The escalation path clearly establishes the
channel of communication. If resolution to a problem
is required on a priority basis, the CIT can escalate
the issue, starting with the project manager and ranging
to the level of engagement manager.
Configuration Management
Each project requires an environment that supports
its development. A matrix will be prepared to finalize
the elements both in terms of hardware; software and
licensing that are required to develop the applications
for the customer. Our team regularly documents a detailed
configuration management plan that details:
Hardware and software infrastructure
available to a team before execution.
A schema for the software components under development.
A list of deliverables-also designated
teams for each set(s) of deliverable(s) and a timeline
for delivery.
A summary of the guidelines necessary to secure the
software being developed against potential damage or
loss.
Any software licensing requirements that require intervention
of the stakeholder or any additional expenditure by
HMS
Quality Management
Quality control is an important part of our development
philosophy. Our Quality management plan defines the
quality control mechanisms that protect our development
processes. Our Quality Management methodology provides
guidelines that assure the quality of procedures, work
instructions, standards, testing, review and development.
These guidelines will also ensure compliance as per
ISO 9001/CMM 5 guidelines. Our Quality Management methodology
covers those personnel involved in the administration,
development, implementation, and execution of the product
or application we are developing.
Change Management
After the scope of work is finalized, any additions
and/or changes will be requested in writing. HMS will
evaluate and communicate the effect that each change
will have on the project schedule and provide an effort
estimate and cost to our customer. HMS will incorporate
the changes into the design document, but only after
authorization by the customer. Change Management issues
will also be reviewed routinely between OT and CIT.
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